Enterprise
You've likely raised multiple rounds of investment and your Customer Success, Account Management and Sales teams are fully formed. However:
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The CRM tool used for customer activity is becoming disorganised, and although you have an abundance of dashboards and data available, you don't maximise the information available when making decisions.
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Customer Revenue is steady but you lose customers when you know you shouldn't, and you still have customers with untapped revenue growth potential.
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A review of segmentation is overdue to ensure you're providing the right experience for each of your customer types that have grown with you.
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Your competitive situations involve the same competitors pitching products or services to your customers.
Overall, you need a review of your current Customer Success and Account Management set up and know there are best practice principles you're missing to drive additional value to your customers.